More Control Over Company-Level Auto-Pause
One reply shouldn't have to stop your outreach to an entire company.
Company-Level Auto-Pause helps you manage outreach across contacts at the same company when someone replies. Now, you have more flexibility to decide when that pause should happen.
You can choose which reply categories trigger a company-wide pause. For example, exclude Wrong Person so you can continue reaching other contacts at the same company.
How to use it
Open your campaign's Settings → Campaign Behavior.
Find Company-Level Auto-Pause and enable Auto-pause on company reply.
Select Pause on only specific replies.
Remove the categories that shouldn't pause the company.
Choose whether uncategorized replies should also trigger a pause, then save.
Good to know
You'll need AI Categorization enabled with at least one eligible lead category selected. Existing campaigns will continue pausing on any reply unless you change this setting.